Standard Shipping
All items that are in-stock ship within 1-2 business days and will arrive within seven to ten business days from the ship date. In the event of a delay, we will notify you by email. Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Due to the custom nature of many of our items delivery lead times will vary.
Shipping times are always estimates and subject to availability of products and/or manufacturer's availability. If a product you have ordered is out of stock or on back order, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at info@hestialinens.com.
Please refer to the chart below to calculate shipping costs. Some items require an additional shipping charge due to excess weight or special packaging requirements. If there is an additional shipping charge for an item, it will be noted on the product page as a "delivery surcharge". Please add this amount to the standard shipping cost listed below. Other products may have a set or "fixed" price to ship that one item, and that ship price will be noted on the product page.
USPS and UPS are used for Standard & Second day delivery,
charges below apply to the 48 Contiguous States only.
| 0-$30 |
$6.95 |
$31.95 |
$26.95 |
| $30.01 - $50 |
$8.95 |
$33.95 |
$28.95 |
| $50.01-$80 |
$10.95 |
$35.95 |
$30.95 |
| $80.01 - $100 |
$12.95 |
$37.95 |
$32.95 |
| $100.01 - $130 |
$14.95 |
$39.95 |
$34.95 |
| $130.01 - $150 |
$16.95 |
$41.95 |
$36.95 |
| $150.01 - $199.99 |
$18.95 |
$43.95 |
$38.95 |
| ABOVE $200 |
FREE SHIPPING |
$25 |
$20 |
Second day shipping
Two day express delivery is available only for in-stock items. Orders must be received at Hestia Linens by 2:00 pm CST to be delivered within 2 business days. Second day express deliveries do not ship or deliver on weekends or holidays, but only during standard business days. Second day express delivery may not be available for items drop shipped from our suppliers and artisans.
Custom made bedding is not available for Second Day Delivery.
Free Shipping
Several of our product lines feature free shipping (within the 48 contiguous states only). If you order an item that offers free shipping in addition to one or more regular items, you will be charged only for the shipping costs for the regular shipping item(s). APO and FPO addresses may incur an additional charge.
If for any reason you need to return an item that had free shipping, the refund you receive will be for the item price minus our standard shipping cost. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If you would like to exchange your free shipping purchase for another item that also has free shipping, a standard shipping charge will be added to the item being returned and the new item will ship for free.
Note: We are currently offering free shipping for orders $200 and more, which is automatically applied at checkout. If for some reason you would like to return an item that had free shipping, the total refunded amount will equal the item price minus a 10% deduction for shipping return costs.
Free Shipping on freight and over-sized items
Please Note: Some "free shipping" items may be sent via freight carrier by truck. In the case that the ship to address is not accessible by regular delivery truck, the customer will be responsible for all additional delivery charges such as ferry fees, etc. Please contact info@hestialinens.com to make them aware of any special delivery requirements that must be taken for the item to reach the final destination.
Drop ship items
With so many product choices we can't fit everything in our warehouse. Drop ship items are shipped directly from our manufacturers and artisans to your door. Second-day shipping may not be available for some items. Please feel free to contact us if you have any questions regarding what items are in stock or will be drop shipping to know when you will receive your order.
Delivery to Post Office boxes
Our deliveries are sent by UPS or freight carrier. Post Office box delivery is not available.
Delivery to APO and FPO addresses
Orders shipped to APO or FPO addresses will ship via Parcel Post. Any eligible free ship items under 2 lbs will ship for free. All orders over 2 lbs may incur additional shipping charges. Additional shipping charges up to $15 will automatically be charged to your credit card. If the additional shipping charges are over $15, you will be contacted to approve these shipping charges.
International shipping
At this time we do not offer international shipping or shipping to Canada via our website. If you are interested in delivery to Canada, special arrangements can be made for orders over $500. Please contact us for more information as additional shipping charges, taxes and duties would apply. Note that "free shipping" items do not ship for free outside the 48 contiguous states.
Order status & tracking
When your order is processed by one of our fulfillment specialists, a tracking number will be assigned to your package and you will receive an email notification that your package has been sent. The email will include the tracking number for reference. Please note that if you ordered several items, they may not all ship from the same location or ship at the same time. If this is the case, tracking numbers will be assigned to each individual shipment and you will receive notice and tracking numbers as each package is sent.
The tracking number(s) will also be available from your online account. You can view your Order History, which will include the track number(s) for your order.
